We take your personal information seriously. This page explains what data S99 Game collects, how we use it, who we share it with, and what rights you have as a player on our platform.
This Privacy Policy explains how S99 Game collects, uses, stores, and protects the personal information of players who register and use the S99 Game platform. It applies to all activity on the platform including account registration, deposits, gameplay, bonus participation, and customer support interactions.
By creating an account on S99 Game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This Policy should be read alongside our Terms and Conditions.
S99 Game is an online gaming and entertainment platform designed for Pakistani players. We collect personal data to operate your account, process your PKR deposits and withdrawals, verify your identity, and provide a safe and fair gaming environment. We do not sell your personal data to third parties, and we do not use it for any purpose beyond what is described in this Policy.
We understand that Pakistani players value their privacy. We are committed to handling your data responsibly, keeping it secure, and being transparent about exactly what we do with it. If you ever have a question about your data that this Policy does not answer, you can contact the S99 Game support team directly.
Plain language summary: We collect what we need to run your account. We use it to process your deposits via JazzCash, Easypaisa or Raast, verify your identity, pay your winnings, and keep the platform secure. We do not sell your data. You have rights over your data and can contact us to exercise them at any time.
S99 Game collects personal data in several ways — information you provide directly, information generated automatically through your use of the platform, and information from third-party sources where necessary for verification purposes.
Information you provide directly:
Information collected automatically:
Information from third parties:
S99 Game uses your personal data for the following purposes:
| Purpose | Details |
|---|---|
| Account management | Creating and maintaining your S99 Game account, processing login requests, managing account settings and preferences. |
| Identity verification | Confirming that you are who you say you are, verifying that you are aged 18 or above, and confirming your payment method ownership. |
| Payment processing | Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. |
| Bonus & promotions | Checking eligibility for welcome bonuses, PSL cricket promotions, reload bonuses, and other offers. Tracking wagering requirements. |
| Fraud prevention | Detecting and preventing duplicate accounts, bonus abuse, payment fraud, money laundering, and other prohibited activities. |
| Platform improvement | Understanding how players use S99 Game to improve features, fix issues, and develop new games and services. |
| Customer support | Responding to your queries, resolving disputes, and providing account assistance. |
| Responsible gaming | Monitoring activity patterns that may indicate problem gaming and applying tools such as deposit limits or self-exclusion where requested or required. |
| Communications | Sending account-related notifications, security alerts, and (with your consent) promotional messages about offers and events. |
S99 Game processes your personal data on the following legal grounds:
S99 Game does not sell your personal data to any third party. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:
All third parties who receive your data are required to handle it securely and to use it only for the specific purpose for which it was shared. S99 Game does not permit third parties to use your data for their own marketing or unrelated commercial purposes.
When you make a deposit or request a withdrawal on S99 Game, your payment details are processed through secure, encrypted channels. S99 Game does not store full card numbers, full bank account details, or complete JazzCash or Easypaisa wallet credentials on its own servers.
Payment data is transmitted directly to the relevant payment processor — such as JazzCash, Easypaisa, Raast, or your bank — using industry-standard encryption. S99 Game retains only what is necessary to match your transaction records to your account, such as the last four digits of a card or a masked wallet number.
All deposits and withdrawals on S99 Game are denominated in PKR (Pakistani Rupees). No currency conversion is performed on our end. Your payment provider may apply their own transaction fees and policies — please check directly with JazzCash, Easypaisa, or your bank for details.
S99 Game requires that all payment accounts used for deposits and withdrawals are registered in your own name. We conduct payment ownership checks as part of the standard withdrawal verification process. If a mismatch is detected, the withdrawal may be held pending further verification.
S99 Game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. Here is a summary of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how parts of the S99 Game platform work. Clearing cookies will log you out of your current session.
S99 Game retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period depends on the type of data and the purpose for which it was collected:
When data is no longer needed and the retention period has expired, S99 Game deletes or anonymises it securely. Anonymised, aggregated data — from which no individual can be identified — may be retained indefinitely for platform analytics and improvement purposes.
S99 Game takes the security of your personal data seriously. We use a combination of technical, organisational, and procedural measures to protect your information from unauthorised access, loss, misuse, or disclosure.
While S99 Game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your account password strong and unique, do not share your login details, and log out after each session, particularly on shared devices.
As a player on S99 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact the S99 Game support team:
You can request a copy of the personal data S99 Game holds about you at any time. We will provide this in a clear, readable format.
If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some changes — like name corrections — may require supporting documentation.
You can request deletion of your personal data. This right applies in certain circumstances — we may need to retain some data to meet legal or financial record-keeping obligations.
You can ask us to restrict how we use your data in certain situations — for example, while a dispute about accuracy is being resolved.
Where data is processed on the basis of your consent or a contract, you can request a copy of your data in a structured, machine-readable format.
Where processing is based on consent — such as marketing messages — you can withdraw consent at any time. This does not affect processing that took place before withdrawal.
S99 Game is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data on the platform, we will close the account immediately and delete the associated data.
If you believe a minor has registered or is using an S99 Game account, please contact our support team immediately so we can take appropriate action. For more guidance on protecting younger family members from online gaming, visit our Responsible Gaming page.
S99 Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make changes, the updated Policy will be posted on this page with a revised "Last updated" date.
For significant changes that materially affect how we handle your data, we may also notify you directly via your registered email address or mobile number. We encourage you to review this page periodically so you are always aware of how your information is being used. Continued use of the platform after an updated Policy is posted constitutes your acceptance of the changes.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how S99 Game has handled your personal information, please get in touch with our support team. We aim to respond to all privacy-related queries within a reasonable timeframe.
You can also visit our FAQ page for quick answers to common questions about accounts, deposits, and how S99 Game works.
Email: [email protected]
Our support team is available around the clock — 24 hours a day, 7 days a week, including public holidays and PSL match nights.
Our Privacy Commitments to You
Six principles that guide how S99 Game handles your personal data
All data on S99 Game is protected with TLS encryption, secure server infrastructure, and strict internal access controls. Your account details and PKR transaction records are never left exposed.
S99 Game does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information stays within S99 Game and the service providers who help us operate your account.
We only collect the personal data we genuinely need. We do not collect information beyond what is required to run your account, process your JazzCash or Easypaisa payments, and keep the platform secure.
You have clear rights over your data — access it, correct it, delete it, or restrict how we use it. Contact support at any time to exercise your rights. We respond to all data requests promptly.
Deposit and withdrawal transactions via JazzCash, Easypaisa, Raast, and bank transfer are processed over encrypted, secure channels. S99 Game never stores your full payment credentials.
This policy is written in plain English so every Pakistani player can understand exactly how their data is used. No legal jargon, no hidden surprises. What you read here is what we do.
Privacy FAQs
Common questions Pakistani players ask about data and privacy on S99 Game
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